Privacy Policy

1. Overview of Data Protection

This privacy policy explains how your personal information is handled when you engage with our services or visit our website. “Personal information” refers to any data that can identify you directly or indirectly.

2. About the Mind-Reframed Brand and Company Structure

Mind-Reframed is a shared brand name under which two separate UK-registered limited companies operate:

Mind-Reframed Limited – offering 1:2:1 and couples therapy (emotionally focused therapy, somatic emotional release, psychedelic integration), consultancy, supervision, training and retreats.
DBT in Mind Limited – specialising in Dialectical Behaviour Therapy (DBT) and Mentalization-Based Therapy (MBT) programmes to support for people navigating challenges with emotional regulation and complex relationship dynamics, including those who have received diagnoses such as BPD/EUPD, ADHD, or complex trauma.

DBT in Mind Limited provides services via a team of professionals who are independent, self-employed therapists (contractors). These therapists work with clients under the DBT in Mind umbrella are not employees. They are individually responsible for their clinical decisions, professional standards, and the handling of therapy records.

3. Information We Collect and How It Is Used

When you make an enquiry or begin working with us, we collect basic information (such as name, contact details and referral reasons) for administrative purposes such as arranging sessions, invoicing or matching you with a therapist. This administrative data is managed by Mind-Reframed Limited or DBT in Mind Limited, depending on the service you are accessing.

Once you begin therapy, your therapist may collect and store sensitive personal information (e.g. assessments, therapy notes, clinical history). Your allocated therapist is the sole data controller for this clinical information and is independently responsible for storing and safeguarding it in line with their professional, legal and ethical standards.

4. Your Rights

You have rights under the UK GDPR including:

The right to access the personal data held about you
The right to request corrections or deletions
The right to request transfer of your data to another provider

For administrative data (e.g. contact information or invoices), you may contact the relevant company – Mind-Reframed Limited or DBT in Mind Limited.

For clinical or therapy records, you should contact your individual therapist directly, as they are responsible for those records.

We do not offer expert witness services for court proceedings.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

5. Data Retention

Therapists retain clinical data in accordance with their professional obligations, typically for six years after therapy ends (or longer if required). Mind-Reframed Limited and DBT in Mind Limited retain administrative data only as long as necessary to support service provision and comply with legal requirements, including indemnity insurance.

6. Data Sharing

We will only share your information with third parties with your explicit consent, unless required by law (e.g. to protect safety or comply with legal duties). When shared, data will be transmitted securely.

7. Data Security

Both companies, as well as individual therapists working under the Mind-Reframed brand, take appropriate technical and organisational measures to keep your information secure.

8. Lawful Basis for Processing

Mind-Reframed Limited and DBT in Mind Limited process your administrative data under the lawful basis of contract and legitimate interest. Your therapist processes clinical data under their contract with you as a health professional and according to the requirements of their professional body (e.g. BACP, UKCP, HCPC, etc.).

9. Who to Contact

Lukasz Hadrych
Phone: +44 7891 901607
Email: contact@mind-reframed.com

Please contact us regarding administrative or website data. If your query relates to your therapy sessions or clinical notes, please speak directly with your therapist.

Website Data Collection

Who is responsible for data collected on this website?

The website at www.mind-reframed.com is operated by Mind-Reframed Limited, a UK-registered company. Mind-Reframed Limited is the data controller for any personal information you submit via the website (e.g. through contact forms or cookies).

How do we collect your data?

Some data is collected when you provide it to us – for example, by sending us an email.

Other data is collected automatically when you visit the site. This may include technical information such as your browser type, operating system, referring website, and time of access. These details are collected to help ensure the website functions securely and efficiently.

What do we use your data for?

Data collected through the website is used for the following purposes:

Responding to your enquiries
Matching you with an appropriate therapist (where relevant)
Ensuring the technical stability and performance of the site
Understanding how visitors use the site (via anonymised analytics)

If you submit a therapy enquiry, your information may be passed to a therapist who works with us. Please note that therapists affiliated with the Mind-Reframed brand are independent practitioners, not employees. Once a therapist receives your information, they act as a separate data controller and are responsible for how they manage your clinical or session-related data under UK GDPR and their professional code of ethics.

Cookies and Analytics

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, improve functionality, and collect anonymised statistics about how visitors use the site.

Some cookies are essential for the site to function. Others are non-essential and are used for analytics or enhanced features.

How we use cookies

Our website uses the following types of cookies:

Strictly necessary cookies
These cookies are essential for the website to operate correctly and securely (e.g. session management). They do not require your consent. Example:

PHPSESSID – Maintains session information during your visit. Deleted when you close your browser.

Functionality cookies
These cookies remember choices you make on the site (e.g. preferences, login status). Examples:

wordpress_logged_in_ – Tracks if you’re logged into the WordPress site (for admin use)
wp-settings-time- – Remembers your display settings or preferences

Analytics cookies (non-essential)
We use Google Analytics to understand how visitors use our site and improve its performance. These cookies collect data such as which pages are visited and how long users stay, but this information is anonymised.

Examples:

_ga, _gid, _gat – Used by Google Analytics to track and report website traffic. These analytics cookies are only set with your consent.

Cookie consent cookies
These track whether you’ve accepted or declined cookies.

Examples:

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Cookie consent

When you first visit our site, you will see a cookie banner asking for your consent to use non-essential cookies (e.g. analytics). You can choose to accept or reject these. Essential cookies will always be active, as they’re required for the site to function.

You can change your cookie preferences at any time by adjusting your browser settings or clearing your cookies.

For more detailed control, see the instructions for managing cookies in your browser:

Google Analytics

We use Google Analytics, a service provided by Google LLC, to collect anonymised information about visitor behaviour on our site. Your IP address is anonymised before being transmitted to Google. These cookies help us understand usage trends and improve the website.

You can opt out of Google Analytics tracking at any time using the browser add-on:
👉 Google Analytics Opt-Out Tool

Security of your data

This website uses SSL/TLS encryption to protect your data during transmission. You can identify a secure connection by the “https://” in your browser address bar and the padlock icon. While we take all reasonable steps to safeguard your data, please be aware that data transmitted over the internet (e.g. email) can never be fully secure.

rachael W.

11:02 13 Jun 25

Thank you so much to the team at mind- reframed. Sue and Leela who did the group work . You have both helped to calm my fractured brain so much . There was never any judgment . My wonderful 1:1 therapist was Toks who was perfect for me . Such a wonderful caring professional service who cares on helping people live a better life. I noticed most people in the groups were neuro divergent which is great as CBT doesn't always work well for our brains . However this does as it's not asking us to change our brains. This is just giving us tools to help when we struggle and to manage our huge emotions. I'm a much calmer person now after my 44 weeks with you all . Thank you

Jas S.

11:36 29 Apr 25

I was honestly a bit sceptical about starting DBT at Mind-Reframed. I'd tried DBT groups before and didn’t find them very helpful. But at one of the most difficult times in my life, when my mental health was at its worst, I decided to give it another go after seeing so many great reviews - and I’m so glad I did. It turned out to be the best decision I could have made.

Over 54 weeks, I worked hard, repeated a couple of modules to really deepen my understanding, and little by little, I felt myself change. Today, I’m proud to say I’m in such a better place -happier, calmer, and able to manage my BPD using the skills and tools I've built. It wasn’t easy, DBT takes real dedication, but it was absolutely worth every bit of effort.

One thing I loved about Mind-Reframed was that the group sessions were in-person. Being in a safe, supportive space made it easier to be 100% honest, without fear or judgement. Everyone was there for the same reason: to heal and grow. It was comforting to know we could all relate to each other in different ways. Having weekly homework also kept me accountable and helped me apply the skills in real life, not just in theory.

My group facilitators were incredible. Their teaching style, patience, encouragement, and the way they celebrated our wins (big and small) made such a difference. I always felt seen, valued, and motivated to keep pushing forward. I truly think of them as my fairy godmothers, they helped me believe change was possible.

Alongside group therapy, I had one-to-one weekly sessions with my therapist who is also part of the Mind-Reframed team and I found these incredibly helpful. We could dive deeper into what was coming up for me week by week, and my therapist always found the balance between validating how I felt and gently guiding me towards new, healthier ways of thinking and reacting. Having someone celebrate your growth, even when you can’t see it yourself is something I’ll always be grateful for.

Reflecting back, I honestly feel like I’ve been reborn. I don’t even recognise the person I was before starting DBT. And even better, my family and friends can see the positive changes in me too. Ending DBT was emotional, but I know I've built a foundation that will support me for life.

Thank you so much to the whole Mind-Reframed team for the care, dedication, and belief you put into every single one of us. You’ve changed my life in a way I’ll never forget.

nash Y.

14:31 16 Apr 25

Mind Reframed has genuinely changed my life for the better. I completed the full DBT programme and repeated the Emotion Regulation module after completion, between 2023-24. The course is very in-depth, the facilitators/therapists are absolutely lovely and so understanding and helpful, and the support I received from my one-to-one therapist has been incomparable to what I’ve had in the past (positively). I very, very highly recommend Mind Reframed for the DBT programme (Denise, my individual therapist, in particular) for anyone who experiences symptoms of, or full on, borderline personality disorder or any other issues that DBT is recommended for. Big shoutout to the whole team at MR for being such a big help in my struggles navigating life with BPD, organising everything so well, and most importantly being accommodating and understanding that life gets in the way of communicating and being organised yourself sometimes. Thank you for being there for us when we most need you.

(Photos are from the Google listing for the Barnsbury Community Centre near King’s Cross Station, where I attended the in-person sessions)

Simon P.

17:05 22 Jan 25

Mind-Reframed and its practitioners provide the ideal environment for people who have faced trauma in their lives or are facing it now.
I arrived on the course in a state of despair and chaos. I’m leaving it a year later better equipped than ever to face life’s inevitable difficulties.
The coursework is challenging, and the group and personal therapy sessions help to motivate and guide the participants.
Both the group and solo therapy practitioners are immensely professional. They offer fundamental emotional and life support, in a caring yet rigorous environment.
It’s impossible for me to thank the team enough for their support, encouragement and nurturing.

milos B.

16:30 21 Nov 24

Mind-Reframed is a rare find in the therapy world. Right at the start I was impressed with the assessment session. I had worried that it might be a waste of money and a mere formality but it actually provided me with “a map” for my problems and it was easy to understand. The therapy plan that they suggested was directly related to the changes I wanted to make in my life. This was nine months ago and I am ever so grateful for the team’s diligence and commitment to their clients. My group facilitators were clearly passionate about DBT and it was apparent that they walk the talk. With gratitude 🙏

Mila D.

11:30 26 Aug 24

Great service. Thank you for your support!

Charlotte G.

11:01 24 Aug 24

Leela from Mind Reframed completely saved my life. I was destructive, emotionally unstable and hopeless. Leela gave me some pretty tough (but necessary) truths , but was the best therapist I could ever asked for.DBT is difficult but so worth it especially for emotionally unstable personality disorder and I have my life back and I’m thriving now and I owe it to hard work but ultimately DBT and Leela. ❤️

(Also don’t pretend to have done the homework she has a sixth sense for lying)

Alex B.

11:45 01 Jul 24

I cannot thank the team at Mind Reframed enough. The individual and group DBT sessions I took part in literally changed my life for the better. Professional, challenging, supportive, with plenty of humour and love too. Highly recommended.

Sallie W.

16:20 21 Jun 24

I found DBT an improvement Therapy for striking the balance between validation of who I am and the challenges I face.
The skills used and taught helped to regulate and improve my emotions.
Thank you for your support during this time of growth.

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