Where are you based?
We work from locations across London, including London Bridge, Angel, Islington, Harley Street, Forest Hill, Primrose Hill, Oxford Circus, Palmers Green, Kentish Town, King's Cross, Euston, Edmonton Green, Elephant & Castle, High Barnet and Muswell Hill. Please see individual therapists' profiles in the 'About us' section for their location details. For people who cannot access our service due to location or mobility issues we are offering therapy and skills classes sessions online via Zoom.

What kind of issues do you work with?
We work with people who want to cope better with difficulties such as:

  • Abuse
  • Anxiety
  • Bereavement and Loss
  • Childhood Experiences
  • Depression and Low Mood
  • Dissociative Difficulties
  • Eating Disorders
  • Emotional Difficulties
  • Low Self-Esteem
  • Panic Attacks
  • Personality and Emotion Regulation Disorders
  • Relationship and Family Difficulties
  • Self-Harm and Risky Behaviours
  • Sexuality
  • Stress
  • Substance Abuse
  • Spirituality and Religion
  • Trauma.

These are just some of the areas in which we work, or have worked with, but is not an exhaustive list. Please contact your therapist of choice if you would like any further clarification. We also have specialist skills in delivering evidence-based psychological therapies recommended by the National Institute for Health and Care Excellence (NICE) for Borderline Personality Disorder, also known as Emotionally Unstable or Emotion Regulation Disorder, and Post-Traumatic Stress Disorder and in delivering Mindfulness Based Cognitive Therapy (MBCT) to clients with a history of repeated bouts of depression.

Are you a crisis service?
No, we are not. We operate on an appointment basis, however, we are committed to supporting individuals whose primary motivation is to manage their intense emotions and problematic behaviours and urges. Many of our clients who engage in treatment notice that the frequency of their crises decreases over time. If you are in crisis right now, you can access more relevant support through statutory services, your GP, Accident and Emergency Department or by calling 999.

What happens at the first appointment?
When you walk into the counselling room for the first time we are aware of how anxious you may feel and what a huge step it may be for you. You will receive a warm and friendly welcome and we will do our best to help you feel comfortable and heard. The first appointment will be an assessment session and it’s an opportunity for you to outline the nature of your issue(s), ask questions and to see if you feel comfortable working with your chosen therapist. This part of the process is very important because in order for the therapeutic relationship to work, there needs to be mutual trust and openness. Further appointments can be planned if you feel you want to continue. Assessment sessions are always pre-paid to confirm the booking.

How many sessions will I need?
This varies considerably. We provide both short-term and open-ended therapy. Many clients have found it helpful to commit to 6 sessions at the start. To address more profound difficulties a commitment to a minimum of 12 sessions is advised. Dialectical Behaviour Therapy programme requires a minimum commitment of 34 weeks after the assessment and the recommended length of this intensive treatment is one year. Mentalisation-Based Treatment requires the minimum commitment of 12 months. However, it is possible to start spacing out individual sessions after the first three months of treatment. This will be discussed at the initial assessment and reviewed regularly.

How long does each session last?
Each session lasts 50 minutes. Couple therapy sessions can be extended to 75 minutes.

Can I see a psychiatrist ?
We have a psychiatrist affiliated with our team who is available for psychiatric/medical reviews. Although the reviews are optional clients can benefit from them before they begin the intensive programme in Dialectical Behaviour Therapy or Mentalisation Based Treatment especially if they would like to monitor or adjust their medications. Psychiatric reviews, however, are also available to clients who are in one to one therapy only and those who would like to confirm a diagnosis. Please get in touch with us at contact@mind-reframed.com if you'd like to arrange a psychiatric review.

Is your service confidential?
Yes, our services are confidential. We encourage our clients, however, to inform their GPs or other relevant health professionals about their involvement with Mind-Reframed. As both DBT and MBT are team-based treatments, clinicians will discuss their clients' progress and when needed will seek the team's support as part of the weekly team consultation. No information will be shared outside of the consultation team, except where there are concerns around safety or court order.

Can I bring my partner or friend?
We believe that the best therapy environment is one in which there is total privacy. Sometimes a therapy session may cause the client to recall buried events or emotions and this would be best expressed and processed privately and in confidence, so for this reason we see the client alone.

Are you insured?
Yes, each of our therapists have professional liability insurance.

Can your services be accessed through private medical insurance?
Some of our therapists are registered providers for private insurance companies, i.e. Vitality (formerly PruHealth), Aviva, Cigna, Exeter Friendly, Simply Health, AXA PPP, BUPA and other smaller private insurance companies. Please check with your private or company health insurance that you are covered. You will usually need a referral letter from your GP or a psychiatrist if you wish to claim under a private medical insurance policy.

Are you members of a professional body?
Yes, we are members of different professional bodies such as the British Association for Counselling and Psychotherapy (BACP), United Kingdom Council for Psychotherapy (UKCP), Society for Dialectical Behaviour Therapy (SfDBT), British Association for Behavioural and Cognitive Psychotherapies (BABCP) or Health and Care Professions Council (HCPC). Their ethical frameworks govern our work.

What is your cancellation policy?
Individual therapists' cancellation policies vary and they are normally discussed during one of the initial sessions. Generally, however, our policy for clients on the DBT and MBT programmes allows for 6 holiday absences a year and we request at least two weeks’ notice ahead of any scheduled holidays. For any other clients, including those in short-term counselling or in couples therapy, 24 hours notice is required to cancel or reschedule. Sessions cancelled within less than 24 hours will be charged in full.