Where are you based?
We work from locations across London, including London Bridge, Piccadilly Circus, Soho, Angel, Islington, Primrose Hill, Palmers Green, Harley Street, Kentish Town, Vauxhall, King's Cross, Edmonton Green, Greenwich, Walthamstow, Leytonstone, Elephant & Castle, Muswell Hill and Plumstead. Please see individual therapists' profiles in the 'About us' section for their location details. For people who cannot access our service due to location or mobility issues we are offering therapy and mindfulness training online via Skype and other video platforms.

What kind of issues do you work with?
We work with people who want to cope better with difficulties such as: Abuse - Addictions - Anxiety - Bereavement and Loss - Childhood Experiences - Depression and Low Mood - Dissociative Disorders - Eating Disorders - Emotional Difficulties - Low Self-Esteem - Life Transitions - Panic Attacks - Personality Disorders - Relationship and Family Difficulties - Self-Harm - Sexuality - Stress - Substance Abuse - Spirituality and Religion - Trauma. These are just some of the areas in which we work, or have worked with, but is not an exhaustive list. Please contact your therapist of choice if you would like any further clarification. We also have specialist skills in delivering evidence-based psychological therapies recommended by the National Institute for Health and Care Excellence (NICE) for Borderline Personality Disorder, also known as Emotionally Unstable or Emotion Regulation Disorder, and Post-Traumatic Stress Disorder and in delivering Mindfulness Based Cognitive Therapy (MBCT) to clients with a history of repeated bouts of depression.

What happens at the first appointment?
When you walk into the counselling room for the first time we are aware of how anxious you may feel and what a huge step it may be for you. You will receive a warm and friendly welcome and we will do our best to help you feel comfortable and heard. The first appointment will be an assessment session and it’s an opportunity for you to outline the nature of your issue(s), ask questions and to see if you feel comfortable working with your chosen therapist. This part of the process is very important, because in order for the therapeutic relationship to work, there needs to be mutual trust and openness. Further appointments can be planned if you feel you want to continue.

How many sessions will I need?
This varies considerably. We provide both short-term and open-ended therapy. Many clients have found it helpful to commit to 6 sessions at the start. To address more profound difficulties a commitment to a minimum of 12 sessions is advised. Dialectical Behaviour Therapy normally requires a minimum commitment of six months and recommended length of this intensive treatment is 12 months. This will be discussed at the initial assessment and reviewed regularly.

How long does each session last?
Each session lasts for 50-55 minutes.

Can I see a psychiatrist ?
We have a psychiatrist affiliated with our team, Dr Ivan Zammit, who is available for psychiatric/medical reviews. Clients are encouraged to meet Dr Zammit before they begin the intensive programme in Dialectical Behaviour Therapy. Psychiatric reviews, however, are also available to clients who are in one to one therapy only and those who would like to confirm a diagnosis. Please get in touch with Luka at luka@mind-reframed.com if you'd like to arrange a psychiatric review.

Is your service confidential?
Yes, our services are confidential. We encourage our clients, however, to inform their GPs or other relevant health professionals about their involvement with Mind-Reframed.

Can I bring my partner or friend?
We believe that the best counselling environment is one in which there is total privacy. Sometimes a therapy session may cause the client to recall buried events or emotions and this would be best expressed and processed privately and in confidence, so for this reason we see the client alone.

Are you insured?
Yes, we have professional liability insurance. We also have a recent CRB checks available to view on request.

Can your services be accessed through private medical insurance?
Some of our therapists are registered providers for private insurance companies, i.e. Vitality (formerly PruHealth), Aviva, Cigna, Exeter Friendly, Simply Health, AXA PPP and other smaller private insurance companies. Please check with your private or company health insurance that you are covered. You will usually need a referral letter from your GP or a psychiatrist if you wish to claim under a private medical insurance policy.

Are you members of a professional body?
Yes, we are members of different professional bodies (such as the British Association for Counselling and Psychotherapy, United Kingdom Council for Psychotherapy or the Society for Dialectical Behaviour Therapy, British Association for Behavioural and Cognitive Psychotherapies) and their ethical frameworks govern our work. BACP is the first organisation to have its register of counsellors and psychotherapists assessed and accredited under a new scheme set up by the Department of Health.

What is your cancellation policy?
Individual therapists' cancellation policies may vary slightly and they are normally discussed during the initial session. Generally, however, our policy allows for 6 holiday absences a year and we request at least two weeks’ notice ahead of any scheduled holidays. If a client wishes to cancel any other sessions a week’s notice is requested and an alternative day and time will be sought to re-arrange wherever possible.